FUNCTION & DUTIES:

Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for planning, developing, executing, and documenting quality assurance activities related to the School Board’s business applications, integrations, and ServiceNow platform. The incumbent will work closely with development and operational teams to ensure the quality, reliability, security, and performance of software solutions.

Perform functional, integration, regression, user acceptance, and security testing on applications and systems
Develop, execute, and maintain automated test scripts and testing frameworks
Test and validate ServiceNow modules, workflows, forms, catalog items, and integrations
Design and document test plans, test cases, testing procedures, and test results
Identify, document, track, and assist in resolving software defects and production issues
Validate APIs, web services, system integrations, and data exchanges between applications
Participate in application deployments, upgrades, proofs of concept, and release validation activities
Ensure compliance with quality assurance standards, security requirements, and best practices
Collaborate with business users, analysts, developers, and vendors to validate business and technical requirements
Assist in troubleshooting production incidents and conducting root-cause analysis
Support documentation, knowledge transfer, and continuous improvement initiatives
Perform other related tasks.

QUALIFICATIONS:

Hold an undergraduate degree in Computer Science, Software Engineering, Information Technology, or a field relevant to the position. Three (3) years of relevant experience in software quality assurance, testing, or application development

The Board may, at its discretion, waive any or all of the afore-mentioned qualifications if it finds a suitable candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the Board.

REQUIREMENTS:

Experience with ServiceNow, including testing workflows, forms, catalog items, and integrations
Experience with automated testing tools and frameworks
Experience with Python and C# programming languages
Experience testing web applications, APIs, and client-server applications
Knowledge of software development lifecycle (SDLC) and Agile methodologies
Knowledge of security testing principles and vulnerability assessment practices
Knowledge of HTML5, CSS, JavaScript, and web technologies
Knowledge of REST, SOAP, JSON, and web services
Knowledge of SQL Server and SQL language
Knowledge of Azure DevOps, Git, or similar source control and testing platforms
Strong analytical, troubleshooting, documentation, and communication skills
Knowledge of Office 365

CLASSIFICATION / SALARY / BENEFITS:

In accordance with the SPPENOM collective agreement for professionals. This position belongs to job category 2120: From $55,812 to $95,643 annually depending on qualification and experience.