You are responsible for training, qualification, requalification, user support, and quality control related to the use of the Quebec Police Information Centre (CRPQ), the Canadian Police Information Centre (CIPC), and, if necessary, the Management Interface of the Police Information Module (IG-MIP) or any other relevant systems and databases within your area of activity.

You ensure the application of current standards, policies, and procedures to guarantee the quality, compliance, and uniformity of practices.

You act as a super-user to provide specialized support, participate in resolving operational issues, and contribute to data integrity. Finally, you carry out quality control activities and collaborate on the continuous improvement of processes, tools, and information management practices.

And more specifically:

• Collaborate with Service managers and representatives from the Sûreté du Québec to gather the necessary information for updating procedures, quality control activities, and training materials related to CRPQ/MIP.
• Ensure initial training for new users and disseminate updates related to practices, procedures, and systems.
• Plan and deliver ongoing training for required requalifications.
• Contribute to identifying training needs and make recommendations for the development of staff skills.

• Education obtained at the end of secondary school (Grade 12);
• Have two (2) years of relevant experience in the role as described above, particularly in the use of police information systems;
• Hold valid and current CRPQ-CIPC operator and IG-MIP operator certifications at the time of posting;
• Teaching skills and the ability to present to diverse audiences are major assets;
• Ability to convey your knowledge to help colleagues master specialized tools;
• Attention to detail in the service of quality and reliability of police data.

• A French language test
• An interview
• Pre-employment checks, including a security clearance

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a fun environment.

For this position, we offer competitive working conditions and social benefits:

• 12 days of paid vacation after one year of service;
• 10 sick days per year;
• Group insurance, pension fund, and priority access to a daycare;
• Work schedule allowing for work-life balance;
• Work location easily accessible with free parking;
• Employee Assistance Program (EAP).